Jane Sanders

Psychotherapist - Counsellor - Supervisor UKCP registered

email link 01458 833382

Privacy Policy

Your Personal Information

My commitment to you: I never sell or pass on personal information to a third party for advertisement or gain.

I hold a paper record in my diary of your first name & phone number.

I will keep a confidential file with your first name only on the front. Contents of this file will include biographical information and personal details gathered as part of my initial assessment and I will also record dates of sessions and sometimes a brief description of content/issues raised, agreements made re fees, session frequency etc. All this information is kept in a lockable filing cabinet.

I have a legal obligation to confidentially and securely keep this information for 6 years after which it will be destroyed either by shredding or burning. (Unless you are still a current client.) There are certain limits to confidentiality – which relate to whether you or someone close to you is at risk from harm and I am also bound by the law of the land to disclose money laundering or terrorism to the authorities. Please ask me about this if you need to know more.

Emails: I use a secure email service dedicated only to my work emails: janesiran@protonmail.com
Your email address will be held in the contact list of this new email until you stop working with me. I use email to arrange appointments, send invoices etc. I will also delete email archives when we stop working together.

I have a therapeutic executor who would be responsible for informing you if anything happened to me which prevented me from continuing to work. I have a system which allows them access to current clients contact info in this unlikely situation. They are also bound by a confidentiality agreement.

Company policy

I work under the umbrella of a limited company called Green-Aid Ltd which is registered with the Information Commissioners Office and we follow their guidelines.

Your personal contact information is added to the company computerised accounting program for invoicing & book-keeping and we will have to hold such information for 7 years for tax purposes. Our office manager is responsible for inputting information into the office system. She is bound by a confidentiality agreement as part of her role.

If you pay by bank card or credit card, we are legally obliged to keep your receipts in a secure way but none of your card information is held online by us or added to any computer data base by us.

You can find further information on your data rights here: https://ico.org.uk/for-organisations/guide-to-data-protection/principle-6-rights/

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